Making Logistics Personal

Good communication and willingness to get the best prices and shipping options. 10/10, I would recommend to others.

As you know freight comes down to cost, however for me customer service is very much key to our business. We all have customers we need to facilitate and getting their orders “on time & in full” is fundamental to our businesses. We cannot do that without the support of their nominated freight forwarders/shipping lines etc. FCL and IMD are on the same page, FCL’s attention to detail on all aspects of Customer Service is second to none.

Definitely a 10 out of 10, always a fantastic service. The main reasons I like to use FCL is that they can be competitive and are always polite, concise and knowledgeable. Easy to talk to and communicate with and feedback is always exact, even if it is not what I want to hear.

FCL do very well for us – efficient, reliable and on the ball with very friendly staff.

I’m looking for a company that provides a worldwide service who can respond to our queries quickly, efficiently and in a friendly manner. Having done this, can also provide competitive quotes to keep costs down. FCL has done an impressive job for us for years now and we hope to continue to use them for years to come.