What makes FCL Global Forwarding a better choice?
It's important that we understand the needs of our customers and make their needs and interests our own. To do this, first we listen and then we advise. FCL Global Forwarding has quickly established a reputation among its customers for listening to the needs of our customers and going the extra mile to ensure our customers get more than what they need.
Trust is critical. Feedback from some of our customers would suggest their previous forwarders put more emphasis on customers being worthy of their trust than on being trustworthy themselves.
Our people consider trust to be a mandatory requirement to the development and sustainability of any working relationship with each other as well as our customers. We demonstrate our worthiness by being honest with customers, by being knowledgeable, being reliable and by being proactive.
We achieve this by valuing our partnerships with our carriers. We treat our carriers how we would like to be treated. We respect what they do for us and we work with them. We take their needs as seriously as those of our customers and work hard to assist them in meeting their targets. Having strong, positive and progressive partnerships with our carriers allows us the access to market that we need to ensure our customers benefit from not only competitive services but by having a depth of choice when it comes to carriers.
We demonstrate our worthiness by being honest with customers, by being knowledgeable, being reliable and by being proactive. We care about our development as a business and so the personal development of our people.
No one knows everything and there is never a point when anyone can truly say I know what I need to know to do my job well, no more learning for me! We care about our development as a business and so the personal development of the people that drive our business is of paramount importance. We invest in and fund the personal development of all of our people by providing monthly training sessions in areas such as, negotiation, managing emotions (think, feel, behave), execution, relationship building, time management, & team building.
Thanks for the fantastic effort you guys have put in over the last few months when working towards getting all our containers in on time and without any issues, without your help and expertise we would have really struggled and our supply would have been greatly affected, as you know we have now gone national. It really means alot to me that the whole team at FCL in Hillington go the extra mile when arranging our bookings from arranging shipments in the far east to calling us on the morning prior to delivery and also the follow up call to make sure all had went to plan on the delivery that morning.
The team at FCL are great! I have given them a lot of challenges this year and they have risen to each and every one of them! They are very helpful and keep us up to date on shipments and any issues there may be. I have worked with several freight agents over the years and can say that the FCL team come out top when it comes to communication!
Over the 5 years i have dealt with FCL I have been very pleased with the service I have received. The constant contact and regular information sent through has been exceptional and I cannot fault this.
FCL provide an excellent option for any company looking for competitive freight options. The staff are all very friendly and always on the end of a phone call to offer help and advice. I would have no hesitation recommending FCL to any company looking for a new freight provider.
I have worked with the FCL team for 5 plus years and they now handle 100% of my imports and exports. I have used countless freight forwarders and shipping agents up and down the country as well as globally and I now solely use FCL simply because they are reliable, accountable and professional, they are without doubt the best in the industry.
History and Heraldry Rotherham have been utilising the services of FCL Global Forwarding for many years now, and we receive an excellent service from both teams on both sides of the water here in UK and also in China, the team are very helpful and efficient. The price for the service they offer is very competitive and does not reflect the service we receive. This year we have shipped over 50 containers with FCL from all destinations across China.
As you know freight comes down to cost, however for me customer service is very much key to our business. We all have customers we need to facilitate and getting their orders “on time & in full” is fundamental to our businesses. We cannot do that without the support of their nominated freight forwarders/shipping lines etc. FCL and IMD are on the same page, FCL’s attention to detail on all aspects of Customer Service is second to none.
There is no flannel, we give them the details required and they quite literally always deliver! I would have no hesitation in recommending FCL Global and in actual fact, many of our tier one suppliers are using them to deliver equipment and materials to us, case in point.
For us FCL have been a quick, reliable and efficient service provider from our very first container. They consistently deliver and are our preferred partner for many export routes out of the UK.
I have been dealing with FCL Global Forwarding Ltd for the past five years and I can honestly say I have never dealt with a better Logistics company. Rarely has a supplier given me such complete cooperation and it gives me 100% peace of mind knowing I can rely on their flexible and courteous service for all my logistical needs. Overall it is an absolute pleasure to deal with FCL Global Forwarding Ltd and I look forward to many more years of this mutually beneficial relationship.